|
The FAQ list answers a variety of technical
questions from technicians working in
the field with our DVR hardware and
software products. If you cannot find
your technical question within the list,
please submit your technical problem
to us and it will be answer back to
you in email by one of our technical
support specialist. Submit the question |
| |
|
| |
|
| |
|
| |
|
|
1. I turn on the Digital Video Recorder and nothing happens . |
| |
|
 |
Check the power LED indicator. If it is on (GREEN) then power is being supplied to the Digital Video Recorder. If the LED is not on, make sure that the power cord is securely connected to a live power source. If the Digital Video Recorder still does not come on, remove the power supply from its compartment, reinsert it, and try again. If there is still no power, contact your dealer. |
| |
|
|
| |
| |
2. There is no image when the DVR is turned on. |
| |
|
|
Make sure the power 110V/220V is right, then check the RAM, and then check whether the watchdog reset is wrongly connected. |
| |
|
|
| |
| |
3. The power-on
process stops at the literal image. |
| |
|
|
Please check first whether there is floppy disk inserted in the floppy drive. If there is, take it out, then press any key. If it¡¦s not caused by the above factor, please check respectively whether the DOM, hard disk circuitry and power connection is OK. |
| |
|
|
| |
| |
4. The disposal
to Version DOM at the time of
system malfunction. |
| |
|
|
You need to turn off the DVR when moving the hard disk in order not to cause any damage.
| |
|
| 01. |
After turning off the machine, all hard disks should be taken out.
|
| |
|
| 02. |
After restarting the machine, if the monitoring screen works normally, the LED indicator is on blue (No Recording), and everything is OK during the period of warming machine, we can make sure there is nothing wrong with the DVR host.
|
| |
|
| 03. |
If there is no response after reinserted the hard disk, please replace a new one, the machine will make new configuration automatically. |
| |
|
|
|
| |
| |
5. The display
screen is dark. |
| |
|
|
Check the Brightness and Contrast toolbar in single view. If the controls are turned too far down, the screen will be dark.
If after trying this, the screen is still blank, try rebooting the Digital Video Recorder by pressing the power on button. If this does not solve the problem, turn the Digital Video Recorder off, wait five seconds, and then turn it back on. If the problem persists after trying all of these suggestions, turn off the Digital Video Recorder and consult your dealer for a solution. |
| |
|
|
| |
| |
6. The screen
freezes up and it does not respond
to any external input. |
| |
|
|
If restarting your machine doesn¡¦t work, please ask the technician from your dealer for assistance. |
|
|
|
| |
| |
7. There is no signal on the screen. |
| |
|
|
It means there is no signal inputting. If the camera isn¡¦t connected to signal line at all, please close ¡§Start Camera¡¨ Icon so as not to waste the machine efficiency. |
|
|
|
| |
| |
8. There is
no signal from the cameras. |
| |
|
|
Please exchange the signal lines at the back end, thus to judge whether it¡¦s wrong with the DVR host. |
| |
|
|
| |
| |
9. The Digital
Video Recorder keeps making a
beeping noise at regular intervals. |
| |
|
|
Check the Brightness and Contrast toolbar in single view. If the controls are turned too far down, the screen will be dark.
If after trying this, the screen is still blank, try rebooting the Digital Video Recorder by pressing the power on button. If this does not solve the problem, turn the Digital Video Recorder off, wait five seconds, and then turn it back on. If the problem persists after trying all of these suggestions, turn off the Digital Video Recorder and consult your dealer for a solution. |
| |
|
|
| |
| |
10. I hear irregular
beeps during operation of the
Digital Video Recorder and the
system halts. |
|
|
|
The problem is beyond the scope of this manual. Contact technical support. |
| |
|
|
| |
| |
11. What
standard of Modem is supported
by the DVR currently? |
| |
|
|
| Voice |
Rockwell Chipset |
| |
|
| FAX |
Class 1 |
| |
|
| Data |
No limitation |
| |
|
|
|
| |
| |
12. The
keyboard or mouse does not work. |
| |
|
|
Check the connection and if the problem continues, replace the keyboard or mouse. |
| |
 |
|
| |
| |
13. The
mouse can¡¦t be operated. |
| |
|
|
Please make sure the NumLock key on the keyboard is lighted or not, thus to make sure the machine is working on the right way. And at the same time, press Ctrl+Alt+F2 to switch to literal mode, then the hard disk can be reconfigured; press Ctrl+Alt+F3 to switch back to monitoring screen, then the mouse should be able to be moved; if it still doesn¡¦t work, please restart the machine or check whether the mouse is connected well. |
| |
|
|
| |
| |
14. The
system cannot access the Hard
Disk Drive correctly. |
| |
|
|
Check whether the removable HDD tray is placed on the right place. |
|
|
|
| |
| |
15. I cannot
save data to a floppy diskette. |
| |
|
| |
Ensure that the disk has been
formatted at first. If you find
the diskette is write-protected,
eject the diskette, slide the
write-protect tab to the closed
position, and try again. If the
diskette is full, try using another
diskette or free up some space
on the diskette. |
| |
|
|
| |
| |
16. The
monitoring screen is in right
way, but I cannot operate the
function of¡§playback¡¨, or the
HDD capacity is less than 1GB. |
| |
|
|
The HDD is not detected or HDD malfunction. |
| |
|
|
| |
| |
17. The
hard disk LED indicator on removable
HDD tray is on constantly. |
| |
|
| |
HDD malfunction. |
| |
|
|
| |
| |
18. The
images on the monitoring screen
come to a standstill. |
| |
|
| |
When your system is in single
enlarged screen at the size of
640*480, the recording speed is
changed to be higher, while the
images the record chip catches
per second is in a fixed number
(the frame number is shown to
be 30 ¡V the frames being recorded
actually ), the images might be
at a standstill. |
| |
|
|
| |
| |
19. 16 port
DVR monitoring screen is in wrong
order suddenly and the cameras
are fewer than four. |
| |
|
| |
One capture card malfunction or it's wrongly inserted. |
| |
|
|
| |
| |
20. I can
hear nothing with on board Sound
Card of F845 mainboard. |
| |
|
| |
Enter
the peripherals of BIOS: AC97,
audio -> Auto -> save ->
exit (enter again to reset). |
| |
|
|
| |
| |
21. I can
not monitor with Internet Browser. |
| |
|
| |
The
Shield and Gateway in the system
settings of the DVR host should
be set in right way. |
| |
|
|
| |
| |
22. What¡¦s
the major reason that affects
the size of the recording images? |
| |
|
| |
The
setup of camera resolution, compress
mode (M-JPEG or MPEG-4), image
quality setting (choosing the
images in higher quality means
smaller compression ratio, and
more space of hard disk will be
taken up; the other way round,
less space will be taken up) and
the content of the recording images
will affect the average size of
the images. |
| |
|
|
| |
| |
23. What¡¦s
the major reason that affects
the length of the recording time? |
| |
|
| |
| 01.
|
The number of camera for
recording input, the sum
of all cameras¡¦ recording
rates, recording mode (continuous
recording or motion detection
recording), the average
size of the recording files,
the capacity of the installation
hard disk will affect the
length of the recording
time. |
| |
|
| 02. |
A brief calculating way
on the length of recording
time:
The whole capacity of hard
disk / (the average size
of the recording files X
the sum of all cameras¡¦
recording rates)
|
|
| |
|
|
| |
| |
24. How
to set the motion detection recording? |
| |
|
| |
| 01.
|
Set the Sensitivity and
Differentia of motion detection. |
| |
|
| 02. |
2. Select the camera frame
to draw the detection area. |
|
|
| 03. |
3.
Enter alarm configuration
to adjust alarm duration.
Then adjust the recording
rate, ticking it off means
accelerated recording. |
|
| |
|
|
| |
| |
25. The
DVR system time is wrong. |
| |
|
| |
You
can set the right time for the
system, if it continues to be
wrong, enter BIOS to modify BIOS
time. |
| |
|
|
| |
| |
26. About
files exporting. |
| |
|
| |
You
are suggested with the maximum
limitation of 20 minutes. |
| |
|
|
| |
| |
27. 16 port
DVR system provides the function
of switching VGA card to TV out,
how to realize it? |
| |
|
| |
You
need to connect the port cables
in right way before turning on
the machine. Because the resolution
of computer is higher than that
of TV, so it¡¦s easy to produce
granule. If you want higher image
quality, please purchase separately
more capable TV commutator. |
| |
|
|
| |
